We’re Hiring: Team Leader – CRM (Sales & Business Development)

Location: Sector 2, Noida

Experience: 3–5 Years

Salary: ₹30,000 – ₹40,000 per month + Performance-Based Incentives

Employment Type: Full-Time

About the Role

We are looking for a proactive, target-driven, and result-oriented Team Leader – CRM to lead and manage our Customer Relationship Management (CRM) team.

The ideal candidate should have proven experience in team handling, sales, client acquisition, customer relationship management, and business development, preferably in the BPO, telecalling, consultancy, immigration, or service-based industry.

The candidate will be responsible for managing daily team operations, monitoring individual and team performance, driving client conversions, resolving escalations, and ensuring consistent achievement of business targets.

Key Responsibilities

- Team Leadership & Performance Management

Lead, supervise, and motivate a team of CRM Executives to achieve individual and collective targets.

Monitor daily productivity, calling performance, client follow-ups, and conversion ratios.

Conduct daily morning team briefings, allocate tasks, and establish clear performance priorities.

Coach team members on sales techniques, client handling, objection management, and conversion strategies.

Identify performance gaps and implement corrective action plans.

- Sales & Business Development

Drive recent client acquisition and ensure achievement of monthly business and revenue targets.

Develop effective sales strategies to improve lead conversion and overall team performance.

Monitor sales pipelines, identify potential business opportunities, and ensure consistent follow-ups.

Personally handle prospective clients, conduct consultations, and contribute to individual revenue targets.

Motivate the team to achieve assigned acquisition and revenue objectives.





- Client Relationship & Escalation Management

Oversee existing client relationships and ensure timely communication throughout the client journey.

Monitor pending documentation, payments, interviews, application updates, and other client-related activities.

Handle complex client queries, complaints, and escalations professionally.

Ensure a high standard of customer service, client satisfaction, and relationship management.

- CRM Operations & Reporting

Ensure accurate and timely updating of client information, relevant sheets, and communication records in Zoho CRM.

Monitor daily work plans, task completion, and End-of-Day (EOD) reports.

Review team productivity and prepare daily, weekly, and monthly performance reports.

Maintain operational transparency, proper documentation, and accountability across the team.

- Training, Mentoring & Process Compliance

Participate in recruitment and selection of CRM Executives.

Train, mentor, and develop new and existing team members.

Conduct call quality assessments and provide constructive feedback.

Ensure adherence to company SOPs, communication standards, documentation procedures, and compliance policies.

Coordinate with Senior Management to improve operational efficiency and business growth.

Required Skills & Qualifications

Minimum 3–5 years of relevant experience, including proven team leadership or supervisory experience.

Prior experience in BPO, telecalling, consultancy, sales, customer relationship management,



or service-oriented industries.

Strong team management, leadership, and people-handling capabilities.

Excellent verbal communication, negotiation, and client-conversion skills.

Strong sales orientation with the ability to drive individual and team targets.

Excellent problem-solving, decision-making, and escalation-handling abilities.

Ability to manage multiple responsibilities and work under performance-driven targets.

Proficiency in CRM software, MS Excel, reporting, and lead management systems. Knowledge of Zoho CRM will be an advantage.

Highly proactive, accountable, disciplined, and result-oriented approach.

Salary & Additional Benefits

Fixed Monthly Salary: ₹30,000 – ₹40,000, depending on experience and capabilities.

Individual Performance Incentives: Additional incentives on successful conversions and revenue generated through personally handled clients.

Team Performance Incentives: Extra incentive payouts upon achievement of assigned team targets.

Opportunity to earn additional performance-based income beyond the fixed salary.

- Leadership responsibility with opportunities for professional growth and career advancement.

Who Should Apply?

We are looking for someone who is not just capable of managing a team but can lead from the front, drive sales, solve operational challenges, motivate employees, and deliver measurable business results.

If you are a confident team leader with a strong sales mindset, excellent client-handling abilities, and a passion for achieving targets, we would like to hear from you.

Interested candidates can apply directly through LinkedIn or share their updated CV to [email protected]

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📌 Customer Relationship Management Team Lead (Noida)
🏢 FORTUNECHIMMIZONE
📍 Noida