To manage branch banking business performance, profitability, operational governance, and customer service delivery across the cluster through portfolio growth, performance monitoring, risk management and compliance with regulatory and organizational requirements.

Responsibilities

- Drive business growth across the cluster through achievement of CASA, Term Deposit, Asset, and Third-Party Product targets while ensuring profitability and portfolio quality.
- Monitor cluster profitability, revenue generation, fee income, productivity metrics, and resource utilization, and implement corrective actions to improve performance.
- Ensure adherence to approved sales processes, business governance standards, and operational controls across all branches within the cluster.
- Oversee regulatory compliance, audit readiness, risk management practices, and timely closure of audit observations across branches.
- Monitor branch performance and drive execution of strategies to improve business outcomes, customer acquisition, retention, and market penetration.
- Lead, coach, and develop Branch Managers and frontline teams to enhance productivity, service standards,



and overall business performance.
- Drive manpower planning, succession planning, capability development, and performance management initiatives across the cluster.
- Monitor customer service standards, grievance resolution effectiveness, and customer experience metrics across branches.
- Build and strengthen relationships with key market intermediaries, institutional customers, business partners, and local ecosystems to expand business opportunities.
- Review cluster performance through MIS, dashboards, and management reports and initiate performance improvement actions where required.
- Ensure implementation of organizational policies, regulatory requirements, and business directives across all branches within the cluster.
- Drive business excellence initiatives and continuous improvement programs to enhance operational efficiency and service delivery.

Qualifications

Experience Range : 10 to 20 Years

Qualifications

Graduate (Any Specialisation)

Post Graduation / MBA (preferred)

📌 Cluster Head - Branch Banking| Chandigarh
🏢 CSB Bank
📍 Chandigarh