Client Servicing Executive

Location: Mumbai

Experience: 1–2 Years

About BigBrainco

BigBrainco is a dynamic digital agency focused on helping brands enhance their online presence through innovative strategies, content creation, and data-driven insights.

We work with diverse clients across industries to develop and execute impactful social media campaigns.

About the Role

We are seeking a proactive and client-focused Client Servicing Executive to act as the primary liaison between our clients and internal teams.

The ideal candidate will manage client communications, monitor project timelines, and ensure the delivery of high-quality services to foster client satisfaction and retention.

What You'll Do

- Client Coordination & Communication

- Serve as the main point of contact for clients, ensuring clear and consistent communication between clients and internal departments.
- Manage and respond to client inquiries promptly via phone, email, or in-person meetings.
- Address client concerns and provide appropriate solutions.
- Build and maintain strong client relationships.

2. Project Management & Coordination
- Monitor project timelines and deliverables, ensuring that all client requirements are met on schedule.
- Coordinate with internal teams to ensure the seamless delivery of services and products to clients.
- Track project progress and ensure timely execution of assigned activities.
- Follow up with relevant stakeholders to ensure deadlines and commitments are met.

3. Client Satisfaction & Retention
- Regularly assess client satisfaction levels and gather feedback.




- Identify opportunities to improve the overall client experience.
- Develop and execute strategies to maintain and improve client retention rates.
- Proactively address client concerns to ensure long-term relationships.

What We're Looking For

- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum 1–2 years of experience in client servicing or a related role.
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Strong organizational and time-management abilities, with the capability to handle multiple clients and projects simultaneously.
- Demonstrated ability to identify issues, develop solutions, and implement changes to improve client satisfaction.
- A proactive, client-focused approach with strong interpersonal and problem-solving skills.

Why Join BigBrainco?

- Learning Opportunity: Gain hands-on experience at the intersection of finance, research, and digital marketing.
- Collaborative Environment: Work alongside a team of experienced professionals who are passionate about delivering impactful campaigns for diverse clients.
- Growth Potential: Opportunity to learn, develop skills, and contribute to real-world projects in a fast-paced digital agency environment.
- Flexible Work Culture: Enjoy the flexibility of a supportive and dynamic work workplace that encourages creativity and personal growth.

If you're passionate about finance, love keeping up with the latest financial trends, and want to contribute to dynamic digital campaigns, we would love to have you join the BigBrainco team.

📌 Client Servicing Executive (Mumbai)
🏢 BigBrainco.
📍 Mumbai