Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Playwright

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Lead efforts to improve system reliability and performance through effective troubleshooting and root cause analysis.
- Mentor junior team members by sharing knowledge and best practices to enhance overall team capability.
- Coordinate with stakeholders to prioritize issues and ensure alignment with business objectives.

Skilled & Technical Skills:
- Must To Have Skills: Proficiency in Playwright.
- Strong experience in automated testing frameworks and scripting to support application stability.
- Ability to analyze complex system logs and trace issues to their source efficiently.
- Familiarity with continuous integration and deployment pipelines to facilitate smooth software releases.
- Excellent problem-solving skills with a focus on delivering practical and scalable solutions.
- Effective communication skills to collaborate with cross-functional teams and document findings clearly.

Additional Information
- The candidate should have minimum 7.5 years of experience in Playwright.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru