Responsibilities

- Provide first line of support to the customer 24*7. Answers customer queries raised regarding the product. Troubleshoot customer application software issues and follow-ups till completion.
- Understand the issue reported by the customer, analyse, and report it in the reporting system Resolve support issues with a focus on root cause analysis to reduce recurring issues.
- Work closely with the rest of the support team members to resolve issues quickly and efficiently. Keep technical skills and product knowledge up to date through self-efforts and internal training. Maintain a high level of customer satisfaction and product quality.
- Should understand ERP application and ERP structure and can answer customer queries related to the product.
- Experience in handling multiple customers.
- Should have known how on SQL server about Database Management and Query Execution.

Key Competencies





- Energetic IT professionals with experience in Application Support and Technical Support.
- Can answer customer queries raised regarding the product.
- Should have good observation and analysis skills in relation to issues.
- Can handle multiple client Queries and shows courtesy even in pressure situations.

Education and Experience

- Application Support /Technical Support.
- 2+ Years (preferred Applicant with Programming / Customer support Background).
- Knowledge of IIS administration, knowledge of Windows 2003.
- Above Knowledge of SQL server Database Management Query Execution Administrative Tasks Server

Management / IIS.
- Applicant with a Programming (Development) background is preferable.

Interested candidates to share their resume to [email protected] at he earliest.

📌 Application Support Engineer (Gurugram)
🏢 QuadLabs
📍 Gurugram