We are looking for a Business Intelligence Engineer to join the Customer Experience (CX) team at Amazon Now. The BIE will own the end-to-end data ecosystem for CX building scalable ETL pipelines automated dashboards and self-service reporting frameworks that track key metrics across the customer journey including conversion funnels delivery experience retention and NPS. The role involves partnering cross-functionally with Product UX Engineering and Operations teams to define success metrics for feature launches conduct deep-dive analyses on customer behavior and journey pain points support A/B experimentation and build anomaly detection to proactively flag CX degradation.

About the team
Our Quick Commerce team is passionate about solving complex location-based challenges that directly impact millions of customers. We work at the intersection of technology and operations using advanced geo-spatial solutions to transform the way customers receive their deliveries. Our team combines expertise in product management engineering and operations to build creative solutions that scale globally.
10 years of qualified or military experience
5 years of SQL experience




Experience programming to extract transform and clean large (multi-TB) data sets
Experience with theory and practice of design of experiments and statistical analysis of results
Experience with AWS technologies
Experience in scripting for automation (e.g. Python) and advanced SQL skills.
Experience with theory and practice of information retrieval data science machine learning and data mining
Experience working directly with business stakeholders to translate between data and business needs
Experience managing analyzing and communicating results to senior leadership

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Required Experience:

IC

📌 Business Intelligence Engineer Iii, Amazon Now Bengaluru (India)
🏢 Amazon
📍 India