We are seeking a highly organized and customer-focused Reservation Executive to join our team. As a Reservation Executive you will play a crucial role in managing room reservations maximizing revenue and ensuring exceptional guest satisfaction.
Plan and coordinate room reservations to optimize occupancy and revenue
Implement effective selling techniques and strategies to maximize room sales
Prepare accurate forecasts reports and statistics on a timely basis
Respond promptly to customer inquiries and resolve issues efficiently
Maintain and update the corporate database with guest information and booking details
Collaborate with other departments to ensure smooth operations and guest satisfaction
Train and supervise reservation associates delegating tasks as needed
Ensure adherence to company policies regarding discounts and corporate rates
Monitor and analyze market trends to adjust reservation strategies
Assist in developing occupancy forecasts for annual budgets
Handle VIP reservations and special requests with utmost care and attention
Qualifications :
Diploma in Tourism or Hospitality Management
Minimum of 2 years of experience in a similar role within the hospitality industry
Excellent verbal and written communication skills in English
Proficiency in MS Excel Word and PowerPoint
Strong knowledge of reservation systems and hotel management software
Ability to work efficiently in a quick-paced dynamic setting
Exceptional customer service skills with a focus on guest satisfaction
Analytical mindset with strong attention to detail
Ability to multitask and prioritize effectively
Team player with excellent interpersonal skills
Knowledge of additional languages is a plus
Additional Information :
Whats in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.