Manage and oversee soft services operations including housekeeping pest control landscaping and waste management across the facility/campus.
Ensure high standards of cleanliness hygiene and overall upkeep of office premises common areas and external landscapes.
Monitor housekeeping and soft service manpower deployment to ensure optimum resource utilization and service delivery.
Coordinate with service vendors and contractors ensuring compliance with agreed Service Level Agreements (SLAs) and contractual obligations.
Conduct regular inspections and audits of housekeeping pest control and landscaping activities to maintain quality standards.
Track vendor performance through periodic reviews service audits and corrective action plans.
Ensure adherence to health safety environmental and workplace compliance requirements.
Address client and occupant concerns related to soft services and implement effective resolution measures.
Maintain service records audit reports attendance records and operational documentation.
Identify process improvement opportunities to enhance service efficiency cost-effectiveness and occupant satisfaction.
Prepare periodic MIS reports and present operational performance updates to management.
Additional Information :
Precision-driven analytical and detail-focused.
Able to navigate complex high-compliance environments.
Excellent planning controls and documentation capabilities.