Support Engineer II AI Platform
Experience: 47 years
Location: Hyderabad
Shift: Rotational partial US overlap on-call
Openings: 2

What you will do
Own Severity 24 cases end to end and support Severity 1 incidents: triage reproduce find root cause fix.
Troubleshoot Kubernetes and cloud deployments LLM routing and provider issues RAG quality and agent behavior.
Debug Admin Portal (FinOps token allowances governance SSO) and MCP integration issues.
Help customers with upgrades and patches file explicit bug reports and write RCAs and KB articles.

What you will bring
47 years in enterprise software support SRE DevOps or cloud operations.
Hands-on Kubernetes in production and experience with at least one major cloud.
Comfort with Linux REST APIs OAuth/OIDC MongoDB and reading logs and traces; Python or Bash.
Hands-on exposure to LLM APIs or GenAI apps (RAG embeddings) or a solid drive to learn quickly.
Nice to have: CKA/CKAD SOC 2/HIPAA familiarity vector databases or agent frameworks.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Work from home :

No

Employment Type :

Full time

📌 Support Engineer Ii – Ai Platform Hyderabad (India)
🏢 Oteemo
📍 India