The Customer Relationship Manager (CRM) – After Sales is responsible for maintaining solid customer relationships and ensuring a high level of customer satisfaction throughout the vehicle servicing experience. The role involves making post-service follow-up calls, collecting customer feedback, handling customer queries and complaints, and coordinating with Service Advisors, Technicians and Service Managers to ensure timely resolution of customer concerns. The candidate should monitor customer satisfaction, maintain accurate customer records, conduct service follow-ups, communicate service reminders and support customer retention initiatives. The ideal candidate should possess excellent communication and interpersonal skills, good telephone etiquette, problem-solving abilities and a customer-focused approach. Any graduate can apply, and prior experience in automobile CRM or customer service will be an added advantage. Freshers with positive communication skills may also be considered.

Pay: ₹30,000.00 - ₹40,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Crm After Sales Kozhikode
🏢 Deutsche Motoren
📍 Kozhikode