Description

Associate, Technology Operations Engineering monitors and maintains technology systems or network infrastructure, provides technical support, and collaborates on the development of current technologies and procedures to align with business objectives.

Responsibilities
Supports in monitoring the performance and availability of technology systems and applications, and performs routine maintenance tasks including system updates and backups with guidance from peers & leaders
May respond to service requests and incidents and provide technical support to end-users for hardware, software, and network-related issues
Completes the setup and configuration of current hardware and software with guidance from peers and leaders
Completes the management and maintenance of network infrastructure with guidance from peers and leaders
Monitors network performance and troubleshoot connectivity issues and supports the implementation of network security measures
Maintains accurate documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
Completes operational policies and procedures for recent technologies, with guidance from peers and leaders




Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
Implements resiliency standards, tooling, and best practices
Reviews incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures

Qualifications

Education Qualifications
Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
Knowledge of network protocols and technologies
Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks

Work Experience:
Experience in cloud adminstration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
Experience in system administration, network configuration, and troubleshooting
Experience in technology operations work
Experience in managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services
Experience in cloud platforms such as AWS, Azure, Google Cloud

Licenses and Certifications:
Certification such as CompTIA A+, Network+, or Security+ is a plus
Public Cloud certification is a plus

📌 Associate Tech Ops Engineering Bengaluru Urban
🏢 American Express
📍 Bengaluru Urban