Key Responsibilities
Handle customer calls and service-related enquiries.
Follow up with customers regarding vehicle servicing, appointments and service reminders.
Coordinate with Service Advisors and the Service Team.
Conduct post-service customer feedback calls.
Handle customer complaints and escalate issues to the concerned department.
Maintain customer records and update CRM data.
Ensure timely follow-ups and improve customer satisfaction.
Support the CRM team in daily operations and reporting.
Requirements:
Any Degree / Diploma.
0–2 years of experience in CRM or customer service.
Positive communication and telephone handling skills.
Basic computer knowledge (MS Office / CRM software).
Customer-focused attitude and valuable interpersonal skills.