Company: Madhuban Toyota

Department: Service

Location: Mumbai, Maharashtra

Position: Service Advisor

Job Summary

We are looking for a customer-oriented Service Advisor to join our Toyota service team. The candidate will be responsible for handling customer service requirements, coordinating vehicle servicing and ensuring a smooth service experience.

Key Responsibilities
Welcome customers and understand their vehicle service and repair requirements.
Prepare job cards and record customer complaints accurately.
Explain service requirements, estimated costs and delivery timelines to customers.
Coordinate with technicians and the workshop team for timely vehicle servicing.
Provide regular updates to customers regarding vehicle repair status.
Ensure quality checks and timely vehicle delivery.
Handle customer queries, complaints and feedback professionally.
Explain additional repair requirements and obtain customer approval.




Maintain service records and follow Toyota service standards.

Eligibility & Requirements
Graduate or relevant qualification preferred.
1–3 years of experience as a Service Advisor in an automobile dealership.
Experience in Toyota or other passenger car dealerships preferred.
Positive communication and customer-handling skills.
Basic knowledge of vehicle servicing, repairs and automobile terminology.
Computer knowledge and experience in service-related software.
Ability to coordinate with customers, technicians and workshop teams.

Skills Required
Customer relationship management
Communication and negotiation
Problem-solving and coordination
Service process knowledge
Time management and attention to detail
Interested candidates can share their updated CV for consideration.

📌 Automotive Service Advisor Mumbai
🏢 Madhuban Toyota India
📍 Mumbai