Mandatory language proficiency : Marathi or Bengali
Requirements:
Customer-facing service experience preferred.
Valuable knowledge of MS Office.
Excellent spoken and written communication skills in English and the languages required to support assigned customers.
This is a 6-day working process, operational 7 days a week, with rotational shifts and weekly offs.
This is a 100% voice process.
Candidates should have relevant customer service and voice experience.
Responsibilities:
Handle inbound and outbound voice calls, assist customers with queries, and provide end-to-end support for life insurance policies.
Resolve customer complaints.
Provide product and service information to customers.