Job Title

Luxury Sunglasses Counter Sales Associate

Department

Retail / Luxury Accessories

Location-Sindhubhavan

Role Objective To deliver a premium customer experience while driving sales of luxury sunglasses brands through expert product knowledge, personalized styling advice, and exceptional service standards.

Key Responsibilities

Customer Experience & Sales
Provide personalized styling and product recommendations based on face shape, lifestyle, and customer preferences
Deliver a luxury selling experience aligned with brand standards
Achieve and exceed individual and counter sales targets
Handle walk-in customers and build long-term relationships with repeat clientele
Cross-sell and upsell premium lenses, polarized options, and accessories

Product Knowledge
Demonstrate in-depth knowledge of luxury sunglasses brands (e.g., Ray-Ban, Prada, Gucci, Dior, Tom Ford, Cartier, etc.)
Explain features such as UV protection, polarized lenses, frame materials, and brand heritage
Stay updated on new collections, trends, and seasonal launches

Counter & Visual Merchandising
Maintain impeccable counter presentation as per VM guidelines
Ensure proper display, cleanliness, and safety of high-value merchandise
Conduct daily stock checks and ensure accurate inventory at the counter





Operations & Compliance
Handle billing, POS transactions, and payment modes accurately
Ensure adherence to SOPs, loss-prevention guidelines, and luxury retail protocols
Manage after-sales support including minor adjustments, care guidance, and customer follow-ups

Customer Relationship Management
Capture customer details for CRM and future outreach
Follow up on special orders, recent arrivals, and promotions
Handle customer concerns professionally to ensure high satisfaction

Desired Candidate Profile

Experience
2–5 years of retail sales experience in luxury, premium eyewear, fashion, watches, or accessories
Prior experience handling high-value products is preferred

Skills & Competencies
Strong communication and interpersonal skills
Excellent grooming and professional appearance
Passion for luxury brands and fashion styling
Sales-driven mindset with customer-first approach
Ability to work in a rapid-paced, premium retail workplace

Education
Graduate preferred (any discipline)

Key Performance Indicators (KPIs)
Sales target achievement
Conversion rate and average ticket size
Customer satisfaction scores
Repeat customer contribution
VM and stock compliance

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