Full
Guest Service & Hospitality
Welcome guests warmly within 5 seconds.
Explain menu, offers and promotions.
Recommend upselling items.
Assist guests with menu selections.
Ensure positive guest experience.
Handle special requests professionally.
Build repeat customer relationships.
Order Taking & POS Management
Take accurate orders.
Enter orders correctly into POS.
Process cash, UPI, card payments.
Maintain billing accuracy.
Verify order modifications.
Peak Hour Operations
Manage rush hours efficiently.
Coordinate with kitchen.
Deliver food within service standards.
Minimize guest waiting time.
Handle multiple tables/customers simultaneously.
Guest Complaint & Grievance Handling
Listen actively.
Apologize professionally.
Resolve issues immediately.
Escalate major concerns to manager.
Record guest complaints.
Sales & Upselling
Promote add-ons and combos.
Increase average bill value.
Suggest beverages, desserts, sides.
Outlet Cleanliness & Hygiene
Clean tables immediately after use.
Maintain dining area cleanliness.
Ensure washrooms are clean.
Follow HACCP and FSSAI standards.
Perform opening and closing cleaning.
Stock Monitoring




Monitor service stocks.
Refill sauces, tissues, packaging.
Conduct daily stock checks.
Report shortages.
Inventory & Asset Care
Proper use of equipment.
Prevent breakage.
Report damages immediately.
Reporting & Documentation
Daily sales report.
Shift handover report.
Complaint register.
Cleaning checklist.
Stock consumption report.
Teamwork & Discipline
Attend briefings.
Support colleagues during rush hours.
Maintain grooming standards.
Follow SOPs.
Event Execution: Overseeing setup, service flow, and teardown for corporate events, parties, and conferences and social functions
Staff Management: Scheduling servers and stewards, conducting shift briefings, and training team members.
Quality & Cost Control: Maintaining cleanliness and sanitation standards, managing equipment inventories, and tracking labor or supply costs.
Client Relations: Interacting with event hosts, handling feedback, and resolving service issues in office.

Pay: ₹16,000.00 - ₹20,000.00 per month

Perks
Food provided
Provident Fund

Work Location: In person

📌 Food And Beverage Captain/supervisor Kolkata
🏢 Ruhitel Hotel
📍 Kolkata