Customer Assistance ManagerPersonal Loan-Hardship Assistance UnitHyderabad
Manage customer assistance specifically for personal loan hardship cases.
Handle queries and provide support to customers facing financial difficulties.
Coordinate with internal teams to ensure resolution of customer issues related to personal loans.
Maintain records and documentation related to hardship assistance.
Act as a liaison between customers and the financial institution to facilitate smooth communication.
Ensure compliance with company policies and regulatory requirements in handling customer cases.
Support the Hardship Assistance Unit in Hyderabad with effective customer service management.
Requires robust interpersonal and communication skills to manage sensitive customer situations.
Focus on delivering empathetic and solution-oriented assistance to customers.
Likely involves coordination with multiple departments within the banking sector.