Real-Time Communication: Respond promptly, accurately, and professionally to incoming customer chats.
Multitasking: Handle multiple simultaneous chat conversations while maintaining high typing speed, clarity, and low response times.
Problem Resolution: Diagnose customer issues, answer product or service questions, troubleshoot technical glitches, and guide users through self-service options.
Escalations: Identify complex, sensitive, or high-tier complaints and escalate them to floor supervisors or specialized technical teams.
CRM & Record Keeping: Log interaction notes, customer details, and resolution steps accurately in Customer Relationship Management (CRM) tools like Zendesk, Salesforce, or Freshdesk.
Policy & SOP Adherence: Follow company guidelines, security protocols, and standard operating procedures (SOPs)

Pay: ₹18,000.00 - ₹34,000.00 per month

Perks
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Chat Support Executive Hadapsar (India)
🏢 Syntrex Technology
📍 India