Job Summary

The Engagement Manager is accountable for end-to-end execution and delivery of BPR and automation transformation engagements, managing internal stakeholders and external client relationships, solution design, and cross-functional delivery teams. The role bridges strategy and execution, ensuring programs deliver measurable business outcomes

Key Responsibilities
Lead and manage full-lifecycle BPR and Intelligent Automation engagements from discovery through hypercare.
Drive current-state (As-Is) assessment, future-state (To-Be) design, and transformation roadmap development.
Own Value Stream Mapping (VSM) workshops, process decomposition, and opportunity identification exercises.
Manage delivery timelines, resource plans, risk registers, and stakeholder communication plans.
Collaborate with solution architects and automation developers to ensure technical alignment with business requirements.
Develop business cases, ROI models,



and benefit realization frameworks for automation and BPR initiatives.
Serve as the primary client point-of-contact, managing expectations and escalations effectively.
Guide SIPOC, FMEA, RCA, and Control Chart analyses across transformation workstreams.
Contribute to proposal development, effort estimation, and solution structuring for recent prospects.
Coach and mentor junior team members in Lean Six Sigma and BPR methodologies.

Skill Requirements

Lean Six Sigma (Black Belt) BPMN 2.0 Modelling

Program & Stakeholder Management

RPA Platform Familiarity

Change Management

Value Stream Mapping

DMAIC / DMADV

Business Case & ROI Development

Process Mining (Celonis and similar tools)

BFSI Domain Knowledge

Must Have Skill

Business Transformation

Valuable to Have Skill

Other Requirements

📌 Lead Consultant Dpo Noida
🏢 HCLTech
📍 Noida