Process ManagerCREDIT CARD-Hardship Assistance UnitMumbai
Responsible for managing processes related to credit card hardship assistance, ensuring smooth operations within the unit.
Oversee and optimize workflows to support customers facing financial difficulties with their credit card payments.
Collaborate with cross-functional teams to implement process improvements and maintain compliance with banking regulations.
Monitor team performance and ensure adherence to service standards in the hardship assistance domain.
Requires robust organizational and leadership skills to manage process efficiency and customer satisfaction.
The role is based in Mumbai and involves working within a financial services setting focused on credit card operations.
Suitable for candidates with experience in process management or banking operations, particularly in credit card or customer assistance functions.