At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Role Overview

We are looking for a Presales Consulting Engineer with experience in Cisco Contact Center and Collaboration technologies, solution design, and technical presales. The role focuses on developing technical solutions, supporting proposals, and evaluating managed services platforms and observability tools.

Key Responsibilities
Design technical solutions involving Cisco UCCE and Cisco Collaboration technologies
Support presales activities, including RFP/RFI responses, solution documentation, effort estimation, and technical proposals
Evaluate managed services platforms for monitoring, alerting, log analysis, and operational insights
Collaborate with sales, architecture, and delivery teams to develop scalable and supportable solutions
Identify technical dependencies, integration requirements, risks, and prospects to improve service reliability

Required Skills
5+ years of overall IT experience in contact center, collaboration, cloud, or related technologies




Knowledge of Cisco UCCE and Cisco Collaboration technologies, including CUCM, CUBE, SIP, and voice gateways
Understanding of technical solution design, integrations, and presales processes
Experience in technical documentation, solution estimation, or proposal development

Positive-to-Have Skills
Experience with Splunk, Datadog, or similar managed services and observability platforms
Knowledge of Cisco Webex Contact Center and CCaaS
Exposure to Google Cloud, Contact Center AI, and generative AI solutions
Cloud architecture experience or certifications, such as Google Cloud Qualified Cloud Architect etc

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Principal Solution Engineer Google Hyderabad
🏢 TTEC Digital
📍 Hyderabad