Core Responsibilities
Booking &
Inventory Management:

Oversee individual and group reservations across multiple channels (phone, email, online travel agencies, and booking engines) using a Property Management System (PMS).
Revenue &
Rate Optimization:

Work closely with the revenue management team to update rate plans, manage energetic pricing, and maximize room occupancy and Average Daily Rate (ADR).
Team Leadership: Supervise, train, and schedule reservation agents, monitoring daily performance and conversion rates.
Cross-Department Coordination: Liaise with front office, housekeeping, and sales teams to communicate VIP arrivals, group blocks, special requests, and room inventory needs.
Guest Relations &
Resolution:

Handle escalated customer inquiries, cancellations, no-shows, billing discrepancies, and corporate or travel agent contracts.
Reporting: Prepare daily, weekly, and monthly forecasting, pickup, and occupancy reports.





Key Skills &
Requirements
Technical Proficiency: Experience with hotel systems such as Opera PMS, Opera ORS, channel managers, and CRM software.
Analytical &
Commercial Acumen:

Understanding of yield management, forecasting, and data analysis.
Communication &
Soft Skills:

Robust written and verbal communication skills, problem-solving abilities, and patience under pressure.
Education &
Experience:

Typically requires a degree or diploma in Hospitality Management, Tourism, or a related field, alongside 2–5 years of experience in reservations or front office operations.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits
Versatile schedule
Food provided
Paid time off
Provident Fund

Work Location: In person

📌 Reservation Manager Shimla (India)
🏢 Ras Resort
📍 India