Languages
Should be able to speak any two to three languages -- Kannada, Marathi, Tamil, Malyalam, and Telegu
Additional should be able to speak hindi or english

Key Responsibilities
Call prospective students and parents from lead databases, enquiry forms, campaigns and walk-in records.
Answer inbound calls and messages about courses, eligibility, fees, deadlines and the admission process.
Qualify leads by understanding the student’s academic background, interests, budget and timeline.
Schedule campus visits, counselling sessions and follow-up calls with the Admission Counsellor.
Follow up consistently with interested candidates until they enrol or decline.
Record every call outcome accurately in the CRM or lead tracker.
Meet daily and monthly targets for calls, qualified leads and appointments booked.
Send brochures, links and reminders by email, WhatsApp or SMS.
Pass on feedback, common queries and objections to the counselling team.




Follow the institution’s communication guidelines and keep student data confidential.

Required Qualifications and Skills
Bachelor’s degree or a higher secondary qualification (a degree is preferred).
0–2 years’ experience in telecalling, customer service or education sales (freshers with robust communication skills may apply).
Transparent, confident spoken English and the local language(s); Hindi or other regional languages are an advantage.
Valuable listening skills, persuasiveness and patience in handling objections.
Basic computer skills, including MS Office, email and CRM tools.
Ability to work to targets and manage time well.
A polite, empathetic and professional manner.

Key Performance Indicators
Number of calls made per day
Lead-to-appointment conversion rate
Number of counselling sessions or campus visits scheduled
Follow-up completion rate
Accuracy and timeliness of CRM updates

📌 Admission Counsellor Bengaluru (India)
🏢 Ur Confidant
📍 India