Job Summary

We are looking for a responsible and technically oriented Service Coordinator with a Diploma in Electronics to manage customer service requests, coordinate with field service technicians, and ensure timely resolution of service complaints related to solar systems and electronic products.

Key Responsibilities
Handle incoming customer complaints and service requests.
Coordinate with customers regarding service issues and requirements.
Schedule and coordinate site visits with service technicians.
Follow up with technicians regarding pending service complaints.
Maintain daily service records and complaint registers.
Monitor service requests from registration to closure.
Communicate service updates and resolutions to customers.
Coordinate with the technical and project teams for effective service support.
Identify and escalate technical issues to the concerned service engineer.
Prepare daily and monthly service reports.
Ensure timely complaint resolution and customer satisfaction.

Educational Qualification




Diploma in Electronics / Electronics and Communication Engineering (ECE).
Freshers and experienced candidates can apply.

Required Skills
Basic knowledge of electrical and electronic systems.
Basic understanding of solar panels, inverters, and batteries will be an advantage.
Valuable communication and customer-handling skills.
Good coordination and follow-up abilities.
Basic computer knowledge (MS Excel, Word, and Email).
Problem-solving and time-management skills.
Ability to coordinate with customers and technical teams.

Preferred Candidate
Candidates interested in technical service coordination.
Candidates with a positive attitude and willingness to learn.
Ability to handle multiple service requests efficiently.

Pay: ₹15,000.00 - ₹18,000.00 per month

Advantages
Cell phone reimbursement
Versatile schedule
Provident Fund

Work Location: In person

📌 Service Coordinator Thrissur (India)
🏢 ECOSPHERE POWER SOLUTIONS PVT.LTD.
📍 India