Roles and Responsibilities
Manage customer feedback through various channels (email, chat, social media) to ensure timely resolution of issues.
Develop and implement strategies to improve customer satisfaction ratings by analyzing feedback data.
Collaborate with internal teams (sales, marketing, operations) to resolve complex customer complaints and improve overall service quality.
Conduct regular audits to identify areas for improvement in customer engagement processes.
Provide training sessions on customer experience best practices to team members.
📌 Service Excellence Executive/sr Executive Lucknow
🏢 Apollo Hospitals
📍 Lucknow
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