Team Leader - International Voice Company: Gratitude India Pvt Ltd Job Location: Haryana, India Employment Type: Full time Salary: 6L10L a year 100% WFO & 24x7 shifts including night applicable. Prior team leading International voice experience B2B/B2C Collections. Lead and mentor a team of collections specialists, setting performance goals, and conducting regular performance reviews.
Required
Candidate profile Excellent verbal and written English skills. Meeting KPIs Quality and feedback for team members for driving performance. Handle escalated client disputes & work towards satisfactory resolutions. .
Industry
BPO / Call Center
📌 Team Leader International Voice Gurugram
🏢 Gratitude India
📍 Gurugram
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