Key Responsibilities
Make outbound calls to customers regarding overdue EMIs and pending loan repayments.
Follow up with customers to encourage timely repayment and resolve overdue accounts.
Communicate professionally with customers, understand payment-related concerns, and negotiate repayment commitments.
Track Promise-to-Pay (PTP) commitments and follow up on pending or missed payments.
Achieve assigned daily, weekly, and monthly collection targets.
Handle customer queries and objections professionally.
Update customer interactions, payment commitments, and collection status in the system.
Follow company policies, applicable RBI guidelines, the Fair Practices Code (FPC), and ethical collection practices.
Eligibility Criteria
Freshers and experienced candidates are welcome.
Candidates with prior NBFC/Fintech collection or loan recovery experience will be preferred.
Must be proficient in at least one of the following languages: ○ Tamil ○ Telugu ○ Malayalam ○ Kannada
Positive verbal communication and customer-handling skills.
Willingness to work in a target-driven setting.
Basic computer knowledge is preferred.
Immediate joiners or candidates available on short notice are preferred.