Key Responsibilities

JOB IS IN A FREIGHT FORWARDING AND LOGISTICS COMPANY.

Key Responsibilities
Handle incoming customer enquiries through calls, emails, and other communication channels.
Understand customer requirements and provide suitable Air Freight, Sea Freight, Customs Clearance, and Warehousing solutions.
Prepare and share freight quotations, coordinate with the pricing team, and follow up with customers on submitted quotations.
Coordinate with customers and internal departments to ensure smooth shipment execution.
Respond to customer queries regarding freight rates, shipment status, documentation, and operational requirements.
Follow up with existing customers to generate repeat business and maintain robust customer relationships.
Coordinate with overseas agents, airlines, shipping lines, and internal teams wherever required.
Maintain records of customer enquiries, quotations, follow-ups, and confirmed shipments.
Identify potential business prospects from incoming enquiries and convert them into confirmed shipments.

Education
Minimum Graduate.
A degree in Commerce, Business, Marketing, Logistics, International Trade,



or a related field is preferred.

Experience
Prior experience in customer service, inside sales, freight forwarding, logistics, or shipping is preferred.
Experience in handling customer enquiries, quotations, and shipment coordination will be an advantage.
Fresh graduates with good communication skills and a willingness to learn may also be considered.

Other Skills
Excellent written and spoken English.
Robust communication, customer-handling, and coordination skills.
Basic understanding of freight forwarding, Incoterms, and shipping processes.
Proficiency in MS Office, Excel, and email communication.
Good follow-up, organisational, and problem-solving skills.

Location & Commute
Candidates should preferably reside near IGI Airport, New Delhi, or nearby areas with convenient access to the office.
The nearest metro station to the office is Dwarka Sector 8 Metro Station.

Benefits
Provident Fund (PF) facility.
Other applicable employee benefits as per company policy.

Perks and benefits

Provident fund

📌 Inside Sales Executive New Delhi
🏢 CMG Worldwide
📍 New Delhi