Role & responsibilities
Oversee daily front office operations, including patient walk-ins, registrations, appointments, and billing.
Implement effective queue management systems to minimize patient wait times and prevent crowded lobbies.
Direct the smooth flow of patients from reception to consultation rooms, diagnostics, and pharmacies.
Monitor billing accuracy, daily cash closures, and coordination with Insurance/TPA counters for outpatient clearance.
Manage a team of front desk executives, receptionists, and supervisors, ensuring proper shift scheduling and roster management.
Gather patient feedback to systematically improve OPD services and reception workflows.
Preferred candidate profile
Experience: 6+ years of experience in hospital front office operations, with at least 3+ years in a leadership role.
📌 Assistant Manager Patient Services Noida
🏢 Medanta
📍 Noida