We're Hiring: Executive – Case & Communications Management!

Job Overview

We are looking for a detail-oriented and disciplined Executive to manage daily operational activities, customer communications and case documentation.

Roles & Responsibilities
Handle emails and respond to queries as per SOP.
Manage WhatsApp queries and customer communications.
Handle customer onboarding calls.
Process IVR data, transcripts and callbacks.
Update and maintain case records.
Manage documentation, data entry and reports.
Ensure accuracy and timely completion of assigned tasks.
Coordinate with internal teams for smooth case handling.

Required Skills
Positive written and verbal communication.
Basic MS Excel knowledge.
Email and customer query handling.
Documentation and data management.
Attention to detail.
Ability to follow SOPs.
Time management and multitasking.

Eligibility
Graduate in any discipline.
0–2 years of experience.
Freshers can also apply.
Must be comfortable working from the Mumbai office.

Eager to make a difference? Apply now to become part of our growing team!

📌 Executive – Case & Communications Management Colaba
🏢 Tap Growth ai
📍 Colaba