Manage day-to-day communication with existing client and maintain robust business relationships.
Receive and coordinate client orders, forecasts, schedules and delivery requirements.
Coordinate with Production, Planning, Quality, Purchase and Dispatch to ensure timely order execution.
Monitor client orders and provide regular updates on production and delivery status.
Handle client complaints and coordinate with the Quality Department for root cause analysis and corrective actions.
Follow up on delivery schedules, pending orders and client commitments.
Prepare and maintain client-related reports, order status reports and MIS.
Coordinate for new product development (NPD) and client requirements along with the concerned departments.
Maintain proper records of customer communication, enquiries, complaints and commitments.
Identify client concerns and escalate critical issues to management.
Support client visits, audits and meetings when required.
Assist the Marketing team in maintaining existing business and developing current customer opportunities.

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Relationship Manager Murbad (India)
🏢 Veltech Forgings
📍 India