10 Nov
|
HCLTech
|
Lucknow
Job Summary
Service Desk - L1 - Analyst
Key Responsibilities
Incident Triage: Answer support calls, chats, and emails, and log them into ITSM ticketing systems (e.g., ServiceNow). User Support:
Skill Requirements
Understanding of Active Directory, O365 suite, networking principles (DNS, VPN), and remote troubleshooting tools.
Must Have Skill
English,Microsoft Windows
Positive to Have Skill
Other Requirements
Exceptional customer service, patience, robust verbal and written communication, and ability to multitask.
📌 Engineer Support & Operations Lucknow
🏢 HCLTech
📍 Lucknow