CUSTOMER CARE EXECUTIVE

ABOUT US

Vutto is a full-stack, phygital platform transforming the used two-wheeler market in India. We combine certified online listings with offline retail experience, in-house refurbishment, warranty support, and end-to-end documentation to deliver a seamless and trustworthy experience.

ABOUT THE ROLE

We are looking for a Customer Experience Executive to handle customer queries, provide support, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, patience, and a customer-first mindset.

KEY RESPONSIBILITIES.
Handle inbound and outbound customer calls, emails, or chats
Resolve customer complaints and provide appropriate solutions • Maintain records of customer interactions and transactions
Follow up with customers to ensure issue resolution
Provide accurate information about products/services




Escalate complex issues to the relevant department
Maintain a positive and professional attitude toward customers

KEY REQUIREMENT
Strong verbal and written communication skills
Positive problem-solving abilities
Basic computer knowledge (MS Office, CRM tools)
Ability to handle pressure and manage time effectively
Active listening and interpersonal skills
Minimum qualification: 12th pass / Graduate (preferred)

WHY JOIN US?
Competitive pay
Exciting prospect to be part of high paced start-up.
Great work culture.
Health benefits
Versatile work timings

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Care Executive Gurugram
🏢 Vutto
📍 Gurugram