Having positive knowledge of Laboratory Testing Instruments

Ready to Travelling Pune Location

The Service Assistant plays a key role in supporting the manufacturing company's service operations. This includes assisting in customer service, handling service requests, coordinating with technicians or engineers, and ensuring smooth workflow in after-sales services, maintenance, or production support. The role requires strong communication skills, attention to detail, and the ability to multitask in a quick-paced setting.

Key Responsibilities:
Customer Support & Service Coordination:
Assist customers with inquiries regarding products, services, and warranties.
Log service requests and coordinate with relevant departments for issue resolution.
Schedule and track service or maintenance activities.
Administrative & Documentation Support:
Maintain records of service requests, repairs, and maintenance schedules.
Prepare reports, invoices, and service documentation.
Assist in processing warranty claims and follow-up documentation.




Technical & Operational Assistance:
Coordinate with technicians and engineers for service-related tasks.
Ensure timely communication between customers, service teams, and management.
Monitor and manage service inventory, spare parts, and tools.
Compliance & Quality Assurance:
Ensure adherence to company policies, safety guidelines, and service standards.
Support quality control measures by reporting defects or service issues.
Other Duties:
Provide general support to service teams as required.
Assist in training recent staff on service processes and protocols.

Qualification : Diploma/BE Electrical /EC/IC

Location: Pune, Maharashtra

Expierence : 3 to 10 Years

Salary : 35000 to 45000 Per Month

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:
Leave encashment
Provident Fund

Work Location: In person

📌 Field Service Engineer Pune (India)
🏢 EIE Instruments
📍 India