Job Summary

The role of Credit Controller covers all aspects of collections activity including cash collection, account management, customer relations and controls . This will be done through implementation of all Account administration, payment demand and Collection activities for sales through multiple revenue streams ( NSO, ORS, XF, Direct ) There will be solid need for relationship building with customers, in country teams and in house billing and customer care teams

Key Responsibilities
Collection of all accounts using various collections methods – however the main source will be direct customer communication via outbound/inbound calls.
Implementation of permanent account administration, reconciliation and account analysis.
Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
To ensure debt and cash targets are met on a quarterly/monthly basis
To ensure all ledgers are kept clean and reconciled
To ensure full compliance with all associated internal and Sarbox controls

Skill Requirements




Relevant and demonstrable experience of a collections role. (Required)
Sap Experience
PC literacy, particularly in MS Office (Windows NT).
Demonstrate a customer focused orientation
Demonstrate a target focused orientation

Must Have Skill

LTC- Collections & Helpdesk

Positive to Have Skill

Other Requirements

Skills & Knowledge:
Excellent analytical and reconciliation skills
Ability to work own initiative
Financial & commercial awareness / valuable numerical skills.
Problem solving aptitude & ability

Attributes:
Ability to work closely with customers & negotiation effective outcomes to their problems.
Committed approach to team work.
Resilient under pressure and able to quickly adapt to unforeseen work demands.
Self-motivated and willing to learn new skills
Adaptable to a changing environment
Able to control interactions with customers using persuasion and influencing skills.
Excellent communication skills.
Ability to liaise with Senior managment

📌 Analyst Non Voice Bengaluru
🏢 HCLTech
📍 Bengaluru