Job description:

Job Title: Chat Process Executive (Fresher)

Job Location: Chandigarh

Employment Type: Full-time

Salary – 22k to 24k + Incentives

Job Summary:

We are looking for enthusiastic and customer-oriented fresh graduates to join our team. The role involves handling inbound and/or outbound calls and chats with international customers, resolving queries, and delivering excellent customer service.

Key Responsibilities:
Handle customer interactions via voice calls or chat (inbound/outbound)
Provide accurate information about products/services
Resolve customer queries, complaints, and issues efficiently
Maintain a high level of professionalism and empathy with customers
Meet quality benchmarks and performance targets (KPIs)
Document call details and update CRM systems
Follow company policies and compliance guidelines

Eligibility Criteria:
Graduate in any discipline (Freshers welcome)




Excellent verbal communication skills in English
Basic computer knowledge (MS Office, typing skills)
Willingness to work in night/rotational shifts
Good listening and problem-solving skills

Preferred Skills:
Good English skills
Strong interpersonal skills
Ability to handle pressure and multitask
Customer-centric mindset

Salary & Perks:
5 days working only
Incentives & performance bonuses
Cab/transport facilities (if applicable)
Training & career growth opportunities
Health insurance and other perks

Selection Process:
HR Screening
Voice & Accent Round
Operations Round
Final HR Discussion

Call for Interview @ +91-XXXXXXXXXX

Job Types: Full time, Fresher, Permanent

Pay: ₹22,000.00 - ₹24,000.00 per month

Work Location: In person

📌 Chat Process Executive Fresher Graduates Chandigarh
🏢 GNR Global Services
📍 Chandigarh