Job Summary

Ensure delivery of specific assigned objectives through their team, maintain process adherence and compliance, conduct calibration sessions, manage team attrition, act as a people magician, and oversee training development & initiatives.

Key Responsibilities
To Ensure Complete Adherence To Attendance, Login Hours, And Unscheduled Leave, Provide Regular Updates, Facilitate In Resolving And Addressing Team Issues And Concerns, And Conduct Regular Reviews With The Team.
Ensure Retention Of Team Members Is Within The Agreed Norms
Improving Skill Level Through Self Development
The Individual Should Be Able To Manage, Motivate, Engage And Enthuse People To Take Them To The Next Level Of Achievement.
To Be Responsible For Meeting Slas/Deliverables
To Participate In The Calibration Audits And Report Feedback

Skill Requirements

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Must Have Skill

Billing/Invoicing,Communication Skills

Positive to Have Skill

Other Requirements

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📌 Team Lead Lucknow
🏢 HCLTech
📍 Lucknow