Motor Insurance

Operations, Placement, Claims
Strategic Planning & Process Optimization
Develop and implement effective operational strategies aligned with the company's underwriting, claims, and distribution goals.
Continuously assess and improve turnaround time (TAT) for policy issuance, endorsements, and claims processing.
Streamline internal workflows to enhance productivity and reduce operational cost.
Policy Administration & Underwriting Support
Oversee end-to-end policy issuance, renewals, endorsements, and cancellations.
Coordinate with underwriting teams to ensure accuracy and timely approval of proposals.
Ensure regulatory documentation and underwriting parameters are met for each policy.
Claims Management Oversight
Supervise claims intake, processing, investigation, and settlement to ensure accuracy and efficiency.
Monitor claim ratios, fraud detection measures, and vendor (TPA/surveyor) performance.
Ensure minimal claim leakages and compliance with IRDAI norms.
Team Leadership & Stakeholder Coordination
Lead and manage operations staff, including training, performance evaluation, and productivity monitoring.
Act as a key point of contact between field teams, branches, underwriters,



claims team, and sales support.
Work closely with insurer partners orfor smooth operations.
Technology Integration & MIS Reporting
Drive automation and adoption of core insurance systems (e.g., policy administration systems, CRM, claims modules).
Ensure accurate and timely reporting of operational MIS to top management.
Collaborate with IT for resolving system issues and implementing enhancements.
Customer Service Excellence
Monitor and improve customer service TATs including query resolution, policy delivery, and claims intimation support.
Handle escalations and critical customer grievances from operations standpoint.
Align operational practices to enhance customer satisfaction and retenti
Cost & Resource Management
Prepare and manage departmental budgets.
Optimize resource utilization while maintaining high service quality.
Business Continuity & Risk Management
Design and maintain robust business continuity and disaster recovery plans for operational continuity.
Proactively assess operational risks and implement controls to mitigate them.

📌 Operations Head Motor Insurance Maharashtra
🏢 CSAPL
📍 Maharashtra