Job Description – Customer Service Executive

We are looking for a customer-oriented and enthusiastic Customer Service Executive to handle customer enquiries, provide product information, coordinate with internal departments, and ensure excellent customer satisfaction.

Key Responsibilities
Handle incoming customer calls, WhatsApp messages, and enquiries.
Respond to customer questions regarding products, orders, pricing, and delivery status.
Coordinate with Sales, Production, Dispatch, and Accounts departments to resolve customer issues.
Follow up on pending orders, deliveries, and customer complaints.
Maintain accurate customer records and update enquiry details in the system.
Provide timely updates to customers regarding order status and delivery schedules.
Handle customer complaints professionally and ensure timely resolution.




Maintain positive customer relationships and ensure customer satisfaction.
Support the sales team in customer follow-ups and service-related activities.

Required Qualifications
Any Degree.
Valuable communication skills in Malayalam and English.
Basic computer knowledge (MS Office, Excel, and Email).

Required Skills
Excellent communication and customer-handling skills.
Positive attitude and problem-solving ability.
Positive coordination and follow-up skills.

Experience
Freshers can apply.
Experience in Customer Service / Tele calling / Front Office will be an added advantage.

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Customer Service Executive Cse Thrissur
🏢 boCHE LENS
📍 Thrissur