Job Summary

We are looking for a Customer Care Executive who will handle customer queries through phone calls, WhatsApp, email, and chat. The candidate should have positive communication skills, a customer-focused attitude, and the ability to resolve customer concerns professionally.

Key Responsibilities
Handle inbound and outbound customer calls.
Respond to customer queries through WhatsApp, email, and chat.
Resolve customer complaints and provide appropriate solutions.
Process customer orders, returns, replacements, and refund requests.
Follow up with customers regarding pending issues.
Coordinate with internal teams (Sales, Warehouse, and Accounts) to resolve customer concerns.
Maintain accurate records of customer interactions in Excel or CRM.




Ensure timely response and high customer satisfaction.
Share daily work updates with the reporting manager.

Requirements
Graduate in any discipline.
1–3 years of experience in customer support (Voice & Chat preferred).
Freshers with excellent communication skills may also apply.
Good verbal and written communication in English and Hindi.
Knowledge of MS Excel and basic computer applications.
Ability to multitask and work under pressure.
Customer-oriented with positive problem-solving skills.

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Care Executive Saki Naka
🏢 SHOPAAREL
📍 Saki Naka