Key Responsibilities
Handle customer inquiries, shipment bookings, and status updates.
Coordinate with customers, overseas agents, shipping lines, airlines, and transporters.
Provide timely updates on shipment milestones, delays, and delivery schedules.
Resolve customer complaints and operational issues.
Handle Less than Container Load (LCL) and Full Container Load (FCL) shipments.
Coordinate export/import bookings and cargo collection.
Prepare and verify shipping instructions, bills of lading, and related documents.
Track vessel schedules, transshipment, arrival notices, and delivery status.
Coordinate with customs clearance teams, CFS, and transport vendors.
Manage air cargo bookings and coordinate with airlines and agents.
Check air waybills (MAWB/HAWB), commercial invoices, and packing lists.
Track flight schedules, cargo acceptance, arrival, and delivery.
Coordinate urgent shipments and resolve delays or documentation discrepancies.




Coordinate shipments to and from the United Arab Emirates and Qatar.
Communicate with destination agents and customers regarding clearance and delivery.
Verify country-specific documentation and customs requirements.
Monitor transit times, shipment costs, and service-level commitments.
Ensure compliance with applicable customs and trade regulations.

Required Skills
Experience in freight forwarding or logistics customer service.
Knowledge of LCL, FCL, and air freight processes.
Familiarity with shipping documents and shipment tracking.
Valuable email communication, coordination, and problem-solving skills.
Knowledge of Excel and freight forwarding software.

Pay: ₹10,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Service Executive Lcl/fcl, Air Freight Freshers Coimbatore
🏢 Dtech Information technology and outsourcing pvt
📍 Coimbatore