10 Nov
|
RV Group
|
Jaipur
About the job
Key responsibilities:
Handle customer queries across WhatsApp, email, phone, website chat and other communication channels.
Resolve customer complaints, delivery issues, damaged products and missing items promptly.
Track order processing, dispatches, deliveries and delayed shipments.
Coordinate with courier partners for shipment delays, lost shipments, failed deliveries and RTOs.
Return and Exchange Management Skill(s)
6.Log customer interactions and track follow-ups.
7.Offer timely and relevant solutions to resolve customer issues.
8.Collaborate with team members to escalate and address more complex concerns.
9Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Pay: ₹10,000.00 - ₹35,000.00 per month
Perks:
Commuter assistance
Work Location: In person
📌 Customer Support Associate Csa Jaipur
🏢 RV Group
📍 Jaipur