Key Responsibilities:
Serve as the first point of contact for end-user IT support requests via phone, email, and ticketing tools.
Log, prioritize, track, troubleshoot, and resolve incidents and service requests within defined SLAs.
Provide L1 support for end-user devices, business applications, and basic network connectivity issues.
Escalate unresolved issues to L2/L3 teams and coordinate through to closure.
Support user onboarding/offboarding activities, including account provisioning, modification, deactivation, and password management.
Coordinate user administration activities across Active Directory, Microsoft 365, and other enterprise applications.
Manage IT assets, including inventory maintenance, allocation, tracking, lifecycle management, and stock verification.




Coordinate with vendors/OEMs for hardware repairs, warranty claims, replacements, and issue resolution while tracking support tickets to closure.
Provide remote and onsite user support as required and ensure timely communication on ticket status.
Maintain accurate documentation of incidents, service requests, asset records, and knowledge base articles.
Adhere to ITIL-based Incident, Request, Access, and Asset Management processes and support audit requirements.

Pay: ₹300,000.00 - ₹370,000.00 per year

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Technical Service Desk Mumbai
🏢 L A Technologies
📍 Mumbai