Company Description 10 Park Street Hotels and Banquets is a hospitality business offering hotel accommodation and banquet facilities for events and gatherings. The property focuses on providing comfortable stays, organized events, and attentive service to guests. Team members are encouraged to maintain high standards of professionalism, cleanliness, and guest satisfaction. The work environment values reliability, strong communication, and a welcoming approach toward all visitors. This role is based at the Gorakhpur location, supporting both hotel and banquet operations.
Role Description The Front Office Associate cum Executive is a full-time, in office role located in Gorakhpur, responsible for managing the front desk operations for both hotel and banquet services. Daily tasks include welcoming guests, handling check-in and check-out procedures, answering phone calls, and responding to inquiries in a courteous and skilled manner. The role involves coordinating room and event bookings, maintaining guest records, and ensuring accurate billing and payment processing. The individual will assist with reception duties, guide guests to appropriate departments or event areas, and support the resolution of guest concerns.



This position requires close collaboration with housekeeping, banquet, and management teams to ensure a smooth and effective guest experience.
Qualifications
Strong customer-facing skills, including Customer Service and Check-in experience, to ensure a smooth guest arrival and departure process.
Front desk and Receptionist Duties skills, including managing a reception area, guest inquiries, and basic administrative tasks.
Professional Communication and Phone Etiquette skills to handle calls, messages, and guest interactions clearly and respectfully.
Basic computer literacy, including use of hotel or reservation software, email, and word processing tools.
Ability to work on-site in Gorakhpur with flexible hours, including weekends and holidays as required by hotel and banquet operations.
Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Prior experience in hospitality, front office, or customer-facing roles is preferred but not mandatory.
Minimum educational qualification of high school diploma or equivalent; additional hospitality or office administration training is an advantage.

📌 Front Office Associate Cum Executive Gorakhpur (India)
🏢 10 Park Street hotels and Banquets
📍 India