Job Title: Chat Support Executive

Location: Ibis Corporate Office, Thrissur
Availability: Immediate Joiners Preferred

About the Role

IBIS Academy is looking for an enthusiastic and detail-oriented Chat Support Executive to join our team at the Corporate Office in Thrissur. The ideal candidate should be fluent in English, have excellent communication and multitasking skills, and enjoy engaging with customers through chat platforms and social media.

Key Responsibilities
Respond promptly and professionally to customer inquiries through chat and WhatsApp.
Handle customer queries, provide accurate information, and resolve issues efficiently.
Maintain chat records and ensure timely follow-ups with customers.
Assist with marketing and communication activities across social media platforms.




Coordinate with internal teams to ensure smooth communication and service delivery.

Requirements
Excellent written and verbal communication skills in English.
Valuable typing speed and robust chat-handling skills.
Ability to communicate with customers in a friendly and professional manner.
Basic knowledge of social media platforms such as Facebook, Instagram, and WhatsApp.
Solid multitasking, time-management, and organisational skills.
Must have a personal laptop and a stable internet connection.
Freshers and recent graduates are welcome to apply.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Chat Support Executive Thrissur
🏢 IBIS Group
📍 Thrissur