Job Summary

Position: Sr. ServiceNow Developer

Location: Hyderabad / Bangalore / Chennai / Pune / Gurgaon / Mumbai - Hybrid

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Responsibilities
Must have 8+ years of experience in ServiceNow modules, with HRSD, CSM, and IT Service Management (ITSM)
Must have done multiple end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD
Support ServiceNow Application Users
ServiceNow system support including Production and Sandbox environments
Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge
ITSM, CSM, HRSD, Portal, Automation
Reports and Dashboard
Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
ServiceNow Release upgrade testing
ServiceNow Application security administration
User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices
Strong hands-on ServiceNow ITSM experience, including scripting, configuration, and production support.
Good experience with ServiceNow integrations, especially with external tools such as Jira and PagerDuty.
Hands-on experience with CMDB and Discovery.




Robust experience with JavaScript / ServiceNow scripting, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and related automation.
Ability to design, build, troubleshoot, and support REST/SOAP/API-based integrations.
Experience handling integration failures, data sync issues, authentication/connectivity issues, and production incidents.
Robust understanding of ITSM processes such as Incident, Problem, Change, Request, and Service Catalog.
Experience supporting enterprise ServiceNow environments with minimal supervision.
Solid troubleshooting and problem-solving skills.
Good communication skills and ability to work directly with business and technical stakeholders.
Should be comfortable taking ownership of the existing integration landscape and upcoming Jira and PagerDuty integration work.

Job Type

Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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