10 Nov
|
Call Taxi
|
Salem
Core Responsibilities
Call Handling: Answer incoming customer calls or make outbound calls to follow up, generate leads, or promote products/services.
Issue Resolution: Diagnose customer queries, troubleshoot technical problems, handle complaints, and process refunds or order updates.
Data Entry: Log conversation details, update customer accounts, and record call dispositions in CRM platforms or spreadsheets.
Escalations: Transfer complex or high-priority issues to supervisors or specialized departments when they exceed standard policy limits.
Performance Targets: Meet internal metrics such as Average Handling Time (AHT), First-Contact Resolution (FCR), and customer satisfaction scores.
Pay: ₹11,000.00 - ₹14,000.00 per month
Work Location: In person
📌 Call Center Executive Salem
🏢 Call Taxi
📍 Salem