Contact customers through phone calls, WhatsApp, and field visits to collect overdue loan payments.
Conduct regular field visits to trace customers and understand their financial situations.
Negotiate with customers and encourage repayment through EMI payments, part payments, and Full & Final (F&F;) settlements.
Generate and follow up on PTPs (Promises to Pay) and ensure commitments are fulfilled.
Identify customers' current addresses, employment details, and contact information.
Maintain regular follow-ups with customers until the outstanding amount is recovered.
Achieve assigned monthly collection targets and recovery milestones.
Update daily collection activities, customer remarks, and payment details in the collection system.
Coordinate with the Team Leader and Collection Manager regarding settlement proposals and customer issues.
Ensure proper customer handling and follow ethical collection practices.
Submit daily visit reports, collection reports, and performance updates.
Support the team in achieving overall collection and recovery targets.

Pay: ₹18,200.00 - ₹38,200.00 per month

Work Location: In person

📌 Collection Executive Kochi
🏢 Finsera
📍 Kochi