Job Description

We are looking for a agile and client-focused Concierge / Engagement Manager to manage the end-to-end client experience at its specialist-led longevity and wellness clinic. The role involves client onboarding, personalised journey coordination, relationship management, and membership growth while ensuring a seamless, premium healthcare experience.

Key Responsibilities
Manage client onboarding, diagnostic scheduling, consent documentation, and programme orientation.
Coordinate appointments across clinical consultations, diagnostics, and therapeutic sessions.
Act as the primary point of contact for clients, ensuring consistent engagement, timely follow-ups, and a positive experience.
Collaborate with clinical, diagnostic, and operations teams to resolve issues and streamline client journeys.
Maintain accurate client records and engagement history using CRM/EMR systems.
Drive membership acquisition, renewals, upgrades, upselling, and cross-selling of relevant services.




Monitor client engagement, identify retention risks, and implement proactive follow-up strategies.
Track sales pipelines, conversion rates, and revenue targets.

Requirements
Minimum 2 years of experience in client relationship management, account management, concierge services, healthcare, wellness, or hospitality operations.
Experience in premium client servicing or membership-based business models is preferred.
Excellent verbal and written communication skills.
Robust organisational, coordination, and relationship-building abilities.
Familiarity with CRM/EMR systems and client management processes.
High emotional intelligence and the ability to handle confidential client information with discretion.
Bachelor's degree required; healthcare administration or hospitality management backgrounds are preferred.

📌 Concierge/ Engagement Manager Bangalore Metropolitan Area
🏢 RapidBrains
📍 Bangalore Metropolitan Area