Job Title: Customer Care & E-commerce Sales Executive

Experience: 3–6 years

Location: Ludhiana, Punjab

Education: Any Graduate (BBA / B.Com / Mass Communication preferred)

Industry: FMCG / Food Processing / Retail

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Key Skills: Customer Care, Customer Support, Abandoned Cart Recovery, E-commerce, Shopify, Online Sales, Sales Analysis, Competitor Analysis, MS Excel, Google Sheets, WhatsApp Business, Tele Sales, Complaint Handling, Communication Skills

Key Responsibilities:
Handle customer queries and complaints on phone, WhatsApp, email, website chat and social media
Coordinate with dispatch, courier and outlets to resolve order issues quickly
Follow up daily on abandoned carts on our website and convert them into orders
Track competitor prices, products, offers and festival campaigns, and share a weekly report
Prepare daily and weekly online sales reports (orders, revenue, AOV, top products, repeat customers)
Suggest offers,



combos and campaigns to grow online sales
Work with the marketing team on WhatsApp and social media campaigns
Follow up with existing and corporate customers for repeat orders
Collect customer reviews and maintain a complaint log

Requirements:
Graduate with a minimum of 3 years' experience in customer care, tele-sales or e-commerce
Excellent spoken Hindi, Punjabi and English
Valuable written communication for WhatsApp and email
Working knowledge of MS Excel / Google Sheets (filters, basic pivot tables)
Familiarity with Shopify, WhatsApp Business and Instagram; marketplace experience is a plus
Comfortable making outbound sales calls and working towards targets
Willing to work extra hours during festive seasons

Salary & Perks:
PF/ESI
Meal provided
25% Bonus and 8 to 10% Increment Yearly
9 hours shift with monthly 4 offs.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Care & E Commerce Sales Executive Ludhiana (India)
🏢 Sharman Jain sweets
📍 India